We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our refund policy below.
At Kare Shield Pharmacy, our team ensures processing correct medicines as per order and prescription. We also strongly recommend that the items are checked at the time of delivery. We are happy to issue a full refund based on the situations listed below:
Product(s)/Medicines(s) delivered do not match your order/prescription;
Received a defective item;
The ordered item(s) is lost or damaged during transit.
The ordered item(s) is past its expiry date.
How To Request A Refund:
To request a refund, email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
Once we have received your returned item we will issue a refund to the payment method which you have furnished to pay for the order. Please allow 7-10 days for the refund to show on your account.
If you have any queries, do call us at +919821090964 / 5 or email us at kareshield@gmail.com . We’re here for you!
Return Policy
We do our best to ensure processing correct medicines as per order and prescription. However, should you receive an incomplete order/ prescription, damaged or incorrect Product(s)/Medicines(s), please notify Kare Shield Pharmacy immediately or within 2 working days of receiving the products, to ensure prompt resolution. Please note that Kare Shield will not accept liability for such delivery issues if you fail to notify us within 2 working days of receipt.
Return Policy Exclusions
Kare Shield reserves the right to refuse returns for certain products/medicines.
We do not accept returns for out of station orders, but you might still be eligible for a refund on the basis of our refund policy.
If you feel we have made an error in filling the prescription, please call us at +919821090964 / 5 with details of the error. We will request special authorization for a return of the prescription.
Non-returnable Products/Medicines
Due to reasons of health, safety and fair use, the following products cannot be returned once purchased:
Personal hygiene products and beauty accessories
Cut/damaged/opened/partially used items
Cancellation Policy
After placing the order, if you would like to cancel it, you can do so by emailing us at kareshield@gmail.com
If the cancellation request is received prior to the order being shipped, a complete refund will be made. Once the order is shipped, cancellations are treated as returns and the process outlined in the returns section will be applicable.
